Author: Glenn

Sendy Algorithms Oversimplified

A boy travelling back to school needs some good company on the bus. So after taking his seat he puts his backpack on the empty seat next to his and tells everyone whose company...

Sendy: Balance for better

We got some of the women of the Sendy family so they could share their experiences working in a tech startup in East Africa. Here is what they had to say.  Malaika Judd, CFO I...

Avoid the vanity metric trap this 2019

You’ve probably heard that data in the new oil. The whole world seems to be going nuts over it. Marketers want to understand their consumers. Customer service wants to get a handle on user...

Use customer service to grow your business

Did you know that most companies today compete primarily on customer service? Gartner, a leading customer experience consulting firm conducted research that showed that 89 per cent of businesses in 2018 is focusing on...